Work Experience

MARKETING SALES & PRODUCT LAUNCH

Amal Bank | Borama, Somaliland | January 2025 – December 2025

• Digital Banking Expansion & Customer Reach: Played a key role in expanding MyCash digital wallet outreach, directly reaching an estimated 10,000 - 20,000 individuals and business customers across Borama city, including private individuals, small and large businesses, hotels, and commercial establishments.

• Merchant Acquisition & Institutional Outreach: Engaged diverse business sectors to promote MyCash adoption, including retail and commercial companies, hotels, universities, and primary and secondary schools, supporting the expansion of digital payment opportunities across the local market.

• Fintech Product Promotion & Customer Engagement: Supported the market introduction, promotion, and customer orientation of MyCash, a mobile-based financial platform offered in partnership with Amal Bank, Amtel, and Amal Express. Promoted digital services including money transfers, bank-to-wallet connectivity, international remittances, QR-code merchant payments, airtime top-ups, bill payments, and account management.

• Microfinance & Investment Outreach: Contributed to investment-related outreach and customer engagement involving approximately 2,000 individuals and customers, including small-business owners, private individuals, and existing bank customers. Supported Amal Bank’s Micro Investments initiative, providing eligible small businesses with financing ranging from US$600 to US$1,500.

• IT Infrastructure & Technical Support: Delivered hands-on IT support for LAN networks, internet connectivity, office printers, and staff technical issues, helping maintain reliable day-to-day banking operations.

• Market Research & Strategic Marketing: Conducted field-based market assessments, customer engagement, and promotional activities to identify customer needs, strengthen business relationships, and support the uptake of digital banking and investment products.

• Investment Operations & Cross-Departmental Coordination: Collaborated with the Investment Department during financing activities and participated in the technical and field facilitation of two corporate/SME investment disbursements, supporting coordination and operational efficiency.

 FIELD MONITORING & PROJECT COORDINATION AND TECHNICAL IT ASSISTANT

Welthungerhilfe (WHH) International | Borama, Awdal Region, Somaliland | May 2023 – April 2024

• Humanitarian Field Monitoring: Supported the implementation and monitoring of humanitarian and cash-based intervention (CBI) activities reaching approximately 2191 beneficiaries across selected communities in Awdal Region.

• Field Coverage & Beneficiary Verification: Conducted field monitoring across Boon, 15 villages in Borama, selected communities in Saylac (Zeila) District, Lughaya, and the villages of Cali Cade, Abu-Qays, Qaraaru, and Sog-Sogley. Supported beneficiary registration, eligibility verification, and activity follow-up.

• Digital Data Collection & M&E: Utilized Kobo Toolbox and ODK for field assessments, baseline surveys, beneficiary data collection, and post-distribution monitoring (PDM), ensuring data accuracy and quality.

• Stakeholder Coordination & Accountability: Coordinated with field teams, local authorities, community representatives, and beneficiaries to support effective implementation, transparency, and compliance with project and donor requirements.

• IT & Technical Support: Provided technical troubleshooting for mobile devices, digital data collection applications, and mobile-money systems, supporting efficient field operations in remote locations.

 IT SUPPORT & TECHNOLOGY CONSULTANCY

HILAAC TECH (Independent IT Practice) | Borama, Somaliland | From 2020 – To Present (2026),

(6+ Years of Experience)

• Delivered professional IT support and technical troubleshooting to individuals, educators, and small businesses, covering computer hardware, software, system configuration, and maintenance.

• Configured and troubleshot LAN and Wi-Fi networks, routers, and switches, alongside operating system installations, software deployment, and routine data backups.

• Developed customized Microsoft Excel data models, automated spreadsheet workflows, and reporting tools to improve data organization and operational efficiency.

• Provided independent IT consultancy, technical guidance, and user support to help clients optimize digital tools and resolve everyday technology challenges.

SUPERVISOR & IT ASSISTANT

Somaliland National Electoral Commission (SLNEC) | Awdal Region, Somaliland.
December 1, 2020 – January 30, 2021 | (2 Months Experience)

• Field Supervision & Team Coordination: Supervised technical registration teams and field registrars across regional registration centers, supporting compliance with established procedures, operational standards, and voter registration protocols.

• Biometric Registration Systems & IT Support: Supported the setup, operation, and troubleshooting of biometric voter registration systems, providing hands-on technical assistance to field personnel and helping resolve system issues in demanding field environments.

• Data Integrity & System Administration: Supported data verification, system integrity, user access management, and accurate synchronization of voter registration records with centralized databases.

• Operational Monitoring & Technical Troubleshooting: Monitored field-level technical operations, identified registration-system challenges, and coordinated timely troubleshooting to minimize disruptions and maintain workflow continuity.

• Electoral Operations & Compliance: Supported the integrity, accuracy, and efficiency of voter registration activities through technical supervision, adherence to operational protocols, and coordination with registration personnel.

MATHEMATICS EDUCATOR

Nafisa School | Borama, Somaliland | February 1, 2021 – June 30, 2022 | (1 Year and 6 Months)

• Mathematics Instruction & Curriculum Delivery: Delivered structured mathematics lessons tailored to diverse learning abilities, simplifying complex concepts through effective teaching methodologies and practical problem-solving approaches.

• Lesson Planning & Curriculum Development: Prepared lesson plans, instructional materials, and learning activities aligned with curriculum objectives to strengthen mathematical understanding, analytical thinking, and student engagement.

• Student Assessment & Performance Monitoring: Designed and administered assessments, tracked individual learning progress, identified knowledge gaps, and adapted teaching strategies to support improved academic performance.

• Classroom Management & Student Development: Maintained a structured and supportive learning environment, encouraging participation, critical thinking, independent problem-solving, and academic confidence.

• Learning Outcomes & Continuous Improvement: Used assessment findings and classroom observations to identify areas for improvement, provide targeted academic support, and reinforce students’ understanding of key mathematical principles.

EDUCATION

• Bachelor of Arts in Project Management & Planning | Gollis University | Graduated Year 2023

• Bachelor of Science in Information Technology | Amoud University | Graduated Year 2017

SEMINARS & TRAININGS ATTENDED

• Amal Bank.

• Welthungerhilfe International - (WHH).

• Oxfam National Organization.

• Somaliland National Electoral Commission - (SNEC).